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Frequently asked questions

Orders and shipments

I just placed an order, when will it be shipped?

How long does the delivery take ?

How can I track my order?

Can I modify my order after placing it?

Do you offer international shipping?

Order management

I did not receive a confirmation email after placing my order.

My tracking number is not working, what should I do?

I entered an incorrect address, what should I do now?

There is an item missing from my order, what should I do?

Can I cancel my order?

Returns and Refunds

I am not satisfied with my order, can I return it?

When will I receive my refund?

What should I do if I receive a damaged or defective item?

Support and Contact

I have a question that I don't have an answer for, can you help me?

My credit card payment is declined, what should I do?

What are the customer service hours?